Privacy policy

At SageSpace Therapy, we take your privacy seriously and are committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Personal Information

Personal information is any information about an individual that can be used to identify them directly or indirectly, such as name, address, phone number, email address, and date of birth. Sensitive information is a type of personal information that includes details about a person’s racial or ethnic origins, political or religious beliefs, sexual orientation, health or genetic information, family court orders, or criminal record. The breach of sensitive information could lead to discrimination or embarrassment.

Why We Collect Personal Information

Sharing personal information with SageSpace Therapy allows us to assess and support clients in addressing their concerns. This information is necessary for us to provide an informed and relevant service. Due to our duty of care, a client cannot remain anonymous. While a client may request to use a pseudonym, a name as listed on ID is required.

How We Collect Personal Information

We collect personal information through:

  • Verbal information shared with us

  • Written communication via email, SMS, or letter

  • Our online booking system

  • Our intake form

  • Social media interactions

  • Guardians of those under 18 years of age

  • Referrals from your GP or another practitioner or service

Storage of Personal Information

We store personal information securely, either in hard copies or digital formats (secure server or offline), accessible only by authorized individuals. We do not retain any credit card or banking details once the payment process is complete. Information is periodically reviewed and securely disposed of, in accordance with legal obligations.

If we become aware of a security breach, we will promptly investigate and take appropriate remedial action, notifying the individual affected as per the Privacy Act.

Disclosure of Your Personal Information

We will not disclose your personal information to third parties without your consent, except where required by law. It is unlikely that we will disclose information to recipients outside of Australia.

Accessing Your Personal Information

You may request access to personal information we hold about you. We may ask you to specify the information you need and may charge a fee for providing access. All requests are managed as per the Privacy Act, and we may refuse access if the law allows.

Integrity of Your Personal Information

We strive to keep personal information accurate and up to date. You may request updates or corrections to the personal information we hold, and we will address such requests in accordance with the Privacy Act.

Complaints

If you believe your personal information has not been handled in line with the Privacy Act, please contact us. We will investigate your complaint and work with you to resolve the issue promptly. If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit the OAIC website: www.oaic.gov.au.

Changes to This Privacy Policy

We may make changes to this privacy policy from time to time, and in such cases, we will notify clients via email or update the information on our website.

Contact Us

If you have any questions relating to privacy matters, please contact us at:

Email: info@sagespacetherapy.com
Website: www.sagespacetherapy.com