Feedback & Complaints

At SageSpace Therapy, we value your feedback and are committed to continuously improving our services. Whether you have a compliment, suggestion, or concern, your input helps us to ensure a positive and supportive experience for all clients.

Providing Feedback

If you would like to share feedback about your experience, please feel free to reach out. We welcome all forms of feedback, as it helps us enhance the quality of care we provide.

You can share your feedback via:

• Email: Info@sagespacetherapy.com

• Feedback Form: Click Here

Making a Complaint

We take complaints seriously and strive to resolve any issues promptly and respectfully. If you are not satisfied with any aspect of our services, we encourage you to let us know so that we can address your concerns.

To submit a complaint, please include:

• A description of the issue or concern

• Any relevant details about the service received

• Your preferred resolution, if applicable

Complaint Process:

1. Submission: You can submit a complaint via email, phone, or by completing our online complaint form.

2. Acknowledgment: We will acknowledge receipt of your complaint within [2 business days] and provide you with an estimated timeline for resolution.

3. Investigation: Our team will review the details of your complaint and may contact you for additional information.

4. Resolution: We aim to resolve complaints within [time frame, e.g., 14 business days]. We will inform you of the outcome and any steps taken to address your concerns.

Commitment to Confidentiality

We treat all feedback and complaints confidentially. Information you provide will only be shared as necessary to resolve the issue and improve our services.

Contact Us

If you have any questions about our feedback and complaints process, please do not hesitate to reach out.

• Email: Info@sagespacetherapy.com

• Address: Melbourne, Australia

We appreciate your engagement with SageSpace Therapy and thank you for helping us maintain a high standard of care.